Delivery and Return Policy

We strive to provide the best products and experience at Lollie’s Land. Please review our policy below to understand how we handle returns, defective items, and incomplete orders.

Returns & Exchanges

Regrettably, we do not accept returns or exchanges. Once your package has been dispatched via a shipping carrier (such as USPS, UPS, or FedEx), Lollie’s Land is no longer responsible for the package unless the product you receive is faulty.

We kindly ask that you inspect your package within 48 hours of delivery to ensure all items are accounted for and in good condition.

What if My Order Arrives Defective?

If you receive a defective product (excluding physical damage caused during shipping), please follow these steps:

  1. Take a photo or video of the defect.
  2. Contact us within 48 hours via email at lolliesland.info@gmail.com or through our Instagram @lollieslandstore.
  3. In your message, please include:
    • A description of the defect
    • Visual evidence (photo or video)
    • Your order number and name

If you don’t hear back within 4-5 business days, feel free to send us a direct message on Instagram for follow-up.

What if an Item is Missing from My Order?

In the event that an item is missing from your order, please:

  1. Take a picture of all the received items and the packaging.
  2. Notify us within 48 hours via email or Instagram direct message.
  3. Include:
    • A picture of the packaging and items
    • Your order number and name

We are committed to resolving missing item issues promptly to ensure your satisfaction.

Thank you for your understanding and support! Should you have any questions or concerns, don't hesitate to reach out—we’re here to help.